We believe community is infrastructure, not a marketing channel — and that belief only holds up if the day-to-day experience inside the community is genuinely good. That's this role. You'll be the person members actually talk to: the one who welcomes them in, keeps the rituals running, and notices when something's starting to go quiet.
You'll work across both client communities and Pollen8's own, which means you'll see a range of stages — from zero-to-one launches to communities that just need better rhythm. What you learn in one becomes a playbook for the next.
What you'll do
- Own onboarding, rituals, and day-to-day engagement for active communities
- Moderate discussions and keep the tone of the space consistent with its purpose
- Design and run member journeys from first join to active advocate
- Turn on-the-ground signal into strategy and playbooks the wider team can reuse
- Partner with Activation on seeding new communities and advocacy programs
What we're looking for
- Experience running or moderating an online community (Discord, Slack, forum, or similar)
- A genuine feel for tone — you know the difference between a healthy thread and one about to go sideways
- Comfortable operating with ambiguity; not every community has a playbook yet
- Strong written communication — a lot of this job is showing up in text, well
Nice to have
- Experience managing multiple communities at once for different clients or brands
- Familiarity with community analytics or engagement tracking tools